Return & Refund Policy

At IBIZA, your satisfaction is important to us. Please review our policy below before making a purchase.

1. Refunds

• We do not offer refunds on purchases.

• Once a sale is made, it is considered final.

2. Exchanges

• Shoes can be exchanged within 14 days of purchase.

• A valid invoice/receipt must be presented.

• Items must be returned in original condition: unworn, unwashed, undamaged, unused, and with all original tags attached.

• Shoe boxes are part of the product and must be returned undamaged.

• For hygiene and product quality reasons, please try shoes only on a carpeted surface.

• Sale or discounted items are not eligible for exchange, refund, or store credit.

3. Exchange Process

• To request an exchange, please provide:

  • Your order number

  • The item you wish to exchange

  • The model/size you would like instead

• We recommend contacting our team before sending back your shoes so we can place your exchange on hold and ensure availability.

📞 WhatsApp/Phone: 57969051
📧 Email: customerservice@ibizamu.com

4. Return Shipping

• IBIZA does not cover the cost of returns.

• Customers are responsible for arranging return shipping.

• Please use the most cost-effective tracked option available to ensure safe delivery back to us.