We do not do refunds but shoes can be exchanged within 2 weeks with the presentation of invoice. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Please feel free to reach out to our customer service team (57796158 or firstname.lastname@example.org) should you have any concerns around getting your return product back to us, we will be happy to help.
- Sales items are not eligible for refund, exchange, or store credit.
- IBIZA does not cover the cost of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you.
- For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out. Please call or send an e-mail with the order number, the item, and size you would like on hold.